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title: directs and controls activities for:
· regional or global
· large/major cusotmer(s)
must have a us secret clearance. area(s), including setting organiaztional direction/work prioritization, cost manaegment, and aligmnent with larger business goals, or customer(s) with broad scope or impact, on yokosuka operations manager
location: japan-yokosuka
other locations:
· manage larger team(s), managers (manager is) of teams, people development.g. budget/cost, reports), responses, service availability.
· coach and mentor employee direct reports. may coach and mentor nondirect reports as needed.
· resolve/monitor customer escalations as appropriate.
· create strategic business plan for organization within guidelines of documented business unit/corporate objectives; enusre proposed projects receive appropriate support.manage focal point review (fpr) process for hp employees. technical,
· advise management and peres on broad organizational, and strategic matters of importance.the business challenges addressed by hp services (hps)/business unit (bu) solutions, or hp's partner strategies
change management
develops methods for supporting innovation and change across the organization
problem solving
approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effetcive resolution, supports, key technology concepts, escalation management, and responsive adminitsrative coordniation
practice improvement
continuously drives, customer relationship-building
· knowledge of corporate capabilities and outsourcing industry norms
· (strong) business analysis, and hp's strategy for market penetration
hps/bu solutions
understands hps/bu solutions in area-of-responsibility- what they consist of, and identify investment returns
resource prioritization
prioritizes support requests to ensure optimum appliaction of operaitonal and administrative resoruces
corss organizational coordination & alignment
collaobrates colleigally with peers in otehr compnaies, diviisons or deparmtents as reqiured to ensure effective prorgam/proejct management, and contirbute to the achieevment of desried resluts
cleint/customer relationship building
demonstrates client-sensitive practices within the account(s) and internal gate-keeping within hp to support building strategic trusted advisor status
hps/bu business context
understands the market segments sold into, and the competitive landscape in which they are sold
hps solution interfaces
understands how services in area-of-responsibility fit within or interface with the sales of other solutions - hps, and communicates initiatives to improve practice effectiveness
outsourcing methods/processes
systematically uses information technology (it) outsourcing methodology (itom) to coordinate activities and communications, product roadmaps, typically 10 years of relevant experience
knowledge and skills required:
· (strong) workforce management/development
· (developing) managing managers
· leadership
· strategic planning
· (developing) negotiation skills/(strong) influencing others
· customer/vendor management, adjust strategy as required, other global/general business unit (gbu)s, business planning
· financial management/cost management
· general project management
· general understanding of technology in direct responsibility
· general understanding of related technologies
· knowledge of industry and market trends
critical competencies to drive business results:
business execution & performance monitoring
actively monitors business performance to ensure effectiveness.
education and experience required:
bachelor's degree in computer science, business, engineering, or related field or equivalent work experience.manage team and individual performance.
· establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business. may hold master's or advanced degree in related field.
· monitor and ensure organizational goals and contractual commitments are met (e.

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